Frequently asked questions
Getting Started
Tip Top Jar is an online tip jar that lets you accept cashless tips through your own tip page.
Share its link or QR code with customers, guests, or supporters, and track tips and payouts in your dashboard.
Tip Top Jar is built for creators, performers, service businesses, venues, teams, events, and anyone who wants a simple way to receive tips.
You can use Tip Top Jar whether you get tipped often or only once in a while. To receive payouts, you'll need to complete the required account and payout setup.
Create your account, choose your tip page link, set up your page, and share your link or QR code with supporters.
You can also add your tip jar to your website, socials, emails, printed signs, table cards, or event materials using links, QR codes, buttons, widgets, and embeds.
Yes. You choose your tip jar link when you set up your account.
Your tipping link is the address supporters use to find and tip you, like tiptopjar.com/username.
If the link you want is already taken or appears to belong to an inactive account, please . We'll do our best to help.
Pricing & Plans
Tip Top Jar has an activation fee and optional paid plans for extra features.
You can view the full breakdown on our pricing page. Like most online payment platforms, payment processing fees may apply when tips are made. By default, tippers cover this fee at checkout so it is not taken out of their intended tip.
The activation fee covers identity verification, payout setup, and taking your page live. It's charged once, never monthly.
On Basic, your one-time $9.99 activation fee is deducted from your first tips, so you don’t need to pay anything when you go live. You can pay it by card instead if you prefer.
Your tipper covers the per-tip fee on top of the tip amount, so it is not taken out of their intended tip.
If you'd rather cover the fee yourself, you can enable that in your tip jar settings.
Yes. Contact us at support@tiptopjar.com and we'll change or cancel it for you. Changing plans from your dashboard is coming in November.
If your paid plan ends, your account moves to Basic, and your page can still receive tips.
Your tip page stays live, and anyone with your link can still tip you.
When your paid plan ends, your account moves to Basic.
Tip Top Jar offers refunds on annual plans for any remaining unused months.
Activation fees are not refundable, since identity verification, payout setup, and tip page activation begin as soon as you go live.
Payments & Payouts
Tip Top Jar supports multiple currencies, including USD, EUR, GBP, CAD, AUD, NZD, SGD, MXN, BRL, HKD, MYR, and SEK.
We plan to add more currencies over time.
Tippers can tip using supported payment methods such as credit cards, PayPal, Apple Pay, Venmo, and more.
Availability can depend on the tipper's location, payment method, currency, and device.
Yes. Tip Top Jar supports international tipping in supported regions, making it easier for tippers in different parts of the world to send tips.
Availability can depend on payment method, currency, payout setup, and local requirements.
Tips are sent to your PayPal account the same day. You can then transfer the money to your bank. A PayPal Business account is required.
Direct bank deposits are also available to eligible US businesses, with more countries planned.
Business and Team are available by request.
Yes, PayPal payouts need a PayPal Business account.
Direct bank deposits are currently available to eligible US businesses on Business and Team, which are available by request.
Direct bank deposits are currently available to eligible US businesses on Business and Team. Tips are deposited to your business bank account the next business day. Both are available by request and need business verification.
Tips are sent to PayPal the same day on every plan. From there, you can transfer them to your bank.
With direct bank deposits on Business and Team, tips are deposited to your business bank account the next business day.
Your dashboard shows tips in your tip jar's currency. If your PayPal account uses a different currency, PayPal may convert payouts using its own exchange rate.
Your Payments page shows the deposit amount for each tip, including any fee differences. If something still does not look right, contact us and we'll help trace it.
Sharing Your Tip Jar
You get a unique tip jar link and QR code that you can share anywhere supporters find you.
Add it to your socials, website, emails, printed signs, table cards, event materials, live streams, or anywhere else people already support you.
Yes. You can add your tip jar to your website using buttons, widgets, and embeds.
This gives supporters a simple way to tip from your site without extra steps.
Tip Top Jar supports multiple languages, including Spanish, French, German, Portuguese, Italian, Chinese, Swedish, and Malay.
This helps create a smoother tipping experience for tippers in different regions.
Your Dashboard & Data
When you receive a tip, you can view tip details such as the tipper's name, email address, amount, currency, location when available, message, and more.
This information is private to your account and can be viewed from your dashboard.
You can export your tip data when your plan includes exports.
Exports can help with reporting, bookkeeping, tracking campaigns, or reviewing tipping activity over time.
Tip Top Jar protects data using SSL/TLS encryption.
Your tips and tipper information are only visible to you inside your account. We continue to improve our security practices to help keep your account, tip data, and tipper information safe.
Support
Tip Top Jar users can contact support from the chat widget in their dashboard. New customers can chat with us from the bottom right of the website. If the chat widget does not appear, make sure pop-up blockers are turned off.
You can also email support@tiptopjar.com. Our support team is available 24/7 to help with setup, tip pages, payouts, fees, plans, and dashboard questions.
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